1. Mission Statement

At Lavender Lush Massage, our mission is to provide high-quality, personalized massage therapy services in a peaceful, professional, and respectful environment, promoting wellness and relaxation for each client.

2. Code of Conduct

• All therapists are licensed, insured, and committed to maintaining high ethical standards.

• Clients will be treated with respect, dignity, and confidentiality at all times.

• Inappropriate behavior of any kind will not be tolerated and will result in immediate termination of the session and potential banning from future appointments.

3. Booking and Scheduling

• Appointments are required and can be scheduled online, by phone, or in person.

• New clients must complete an intake form before their first session.

• Late arrivals may result in a shortened session; full fees still apply.

• A 15-minute grace period applies for late arrivals. Beyond this, the session may be canceled.

4. Cancellation Policy

• We require 24 hours’ notice for cancellations or rescheduling.

• Late cancellations or no-shows will be charged 50% of the session fee.

• Emergency situations will be considered on a case-by-case basis.

5. Intake and Health History

• All clients must fill out an intake form detailing health conditions, allergies, and medications.

• Therapists must be informed of any updates to health status before each session.

• We reserve the right to refuse treatment if a condition contraindicates massage.

6. Draping and Client Comfort

• Professional draping is used at all times. Only the area being worked on will be undraped.

• Clients are encouraged to communicate regarding pressure, temperature, and comfort.

• Clients may undress to their level of comfort and will always be covered appropriately.

8. Hygiene and Sanitation

• All equipment, linens, and treatment rooms are cleaned and disinfected between each client.

• Therapists wash hands before and after each session.

• Clients showing signs of illness will be rescheduled.

9. Payment Policy

• Payment is due at the time of service.

• We accept cash, credit/debit cards, and electronic payment methods.

• Gratuities are appreciated but not required.

10. Confidentiality and Privacy

• All client information is confidential and stored securely.

• Client records are only shared with written consent or as required by law.

11. Client Feedback and Complaints

• Feedback is encouraged to improve our services.

• Complaints should be addressed to management in writing and will be handled promptly.

12. Therapist Conduct and Boundaries

• Therapists may terminate the session if the client behaves inappropriately.

• Therapists will refer clients out if they are not the best fit for the client’s needs.

13. Emergency and Safety Procedures

• Emergency contact information must be on file for all clients.

• In the event of a fire, medical emergency, or natural disaster, the therapist will follow the building’s evacuation plan.

14. Gift certificates awarded through competitions or giveaways.

• If two appointments booked using a competition-won gift certificate are canceled with less than 48 hours notice, the certificate will be considered void and no longer valid.

• No extensions or reissues will be granted in this case.

• Please treat your prize with the same consideration as a paid appointment and provide at least 48 hours notice for cancellations or rescheduling.